Dynamic Supply Inc. Return Policy

Dynamic Supply Inc. offers a 30 day limited return policy.  This return policy applies to all of our products and equipment unless otherwise specified.  Inkjet printers are an exception to this policy.  Any inkjet printer or inkjet package sold by Dynamic may not be returned under this policy.

Restrictions
Returns are only accepted if a product has not been used.  If the product has been used we must authorize it.  All items returned are subject to evaluation and inspection.  A customer must contact Dynamic about product defects, shortages and exceptions within 5 days or the order is considered complete.

A customer service representative at Dynamic will issue you a return material authorization number (RMA).  Once you receive this number the product must be returned within 10 days. 

Once received Dynamic will refund the full amount of the product (less restocking fees).  All shipping expenses will be incurred by the customer.

All returns are subject to a 15% - 35% re-stocking charge.  Electrical items, parts and custom orders may not be returned.  All return boxes must be clearly marked (on the outside) with the RMA # and must be sent freight prepaid.  Items not clearly marked or sent freight collect will be refused.

How to Return:

1. Contact our Customer Service Representative at (800) 967-4070 and explain the reason for the return.  If an onsite inspection is required we will send out your sales representative.
2. Please have your company name, invoice number or original order number ready.     
3. We will give you a return material authorization number.
4. Ship item freight prepaid.  You are responsible for return shipping and reshipment cost.  We urge you to use a carrier that generates tracking numbers, as we will not be responsible for lost packages.  Please allow 2-3 weeks for the processing of your credit or exchange request.
5. Send to the following address:

Return Department
Dynamic Supply Inc.
8730 Prestige Ct.
Rancho Cucamonga, CA 91730

Dynamic Supply Inc. Freight Policy

In the effort to ensure the most competitive rates and delivery time to our customers, Dynamic Supply Inc. has developed the following freight policy. 

Shipping Charges 
All orders over $300 will be free delivery in San Bernardino County, Orange County, and Los Angeles County.  If your order is over $300 but out of this area, Dynamic Supply will use the most cost affective method of shipping your order.  All orders under $300 will be charged freight.  Freight is calculated based on the method of shipment chosen either by the customer or Dynamic Supply.  UPS and FedEx CODs are charged a $9 COD fee.  

Special Orders
All special orders (non-stocked items) will be charged freight. 

Hazardous Materials Charges
Dynamic Supply assesses a charge of $20 per shipment containing an item classified as hazardous.

Shipping Times
Our products ship out usually in one business day.  If a partial order is shipped due to a backorder the customer will be notified and it will be noted on your invoice.  Same day delivery is available with applicable rush charges.  Contact the office to receive a quote.

Website Orders
Standard shipping for most orders is UPS unless otherwise requested.  Shipping and Handling rates are based on order weight, size and UPS shipping zones.  We are not responsible for UPS or other carrier’s errors.  You must report all damage claims to the delivery carrier.  If crating or special packaging is required for proper shipping, the customer will be charged accordingly.

UPS charges additional fees for shipments, insurance, residential delivery, oversized packages, special handling, fuel surcharges, COD collection, etc.  The Hazardous Materials Service Handling Charge applies to all hazardous materials packages that require a UPS shipping paper.  Your total shipping and handling fee will reflect these charges.